Please note: There may be delays in delivery this week.

Shipping and Payment Conditions

 

Shipping regions

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

 

Prices and Shipping Costs

All prices include VAT. For the invoice of customers residing outside of the European Union there is the possibility of choosing “Non EU country” as the tax territory. In this case, the VAT is not calculated in.

Additional costs may apply for shipping. These are listed at the end of the order process.


Free shipping to all countries applies from € 49 value of goods.

For a value of goods up to €48.99, the following shipping costs apply for the various countries:
- within Germany: shipping costs of € 4.90    
- to Norway, Switzerland, Monaco: shipping costs of 15.90 euros
- to Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom, France, Cyprus: shipping costs of € 9,90.

 

Terms of Payment

Within the order transaction, you have the option of choosing between different methods of payment.

The supplied products remain our property until the payment has been completed.

 

Sales Agreement

All products, services and prices shown in our online shop are not legally binding. More accurately it represents a non-binding Online Catalogue. After entering all personal contact information and by clicking the "order now" button on the order confirmation page, the order is considered binding. You will receive order confirmation immediately after the order process has been completed. The sales agreement is valid as soon as the delivery confirmation is sent.

If you do not receive confirmation or the actual delivery within two (2) weeks, you are legally no longer bound to your purchase.

 

Terms and Conditions

All Terms and Conditions are presented on the on this web site and may be downloaded and saved. Order data and the Terms and Conditions are also part of our order confirmation e-mail, which we send to you after the order processing has been completed.

 

Delivery

Delivery period depends on the country of delivery and the product that is ordered.

Free Shipping:
Free shipping to all countries applies from 49 € value of goods
Fast Delivery:
We ship safely and quickly with DHL and UPS
Secure Shopping:
Encrypted data transmission and known payment providers
Free Consultation:
Questions? We will be happy to advise you in detail. Please use our contact form.

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Note for UK customers

The UK is no longer part of the EU economic market; this means your shipment will be subject to customs tariff. This will be applied by UK customs when the order enters the UK before it is shipped. You are required to pay this before the shipment can be released by customs. Unfortunately Biogents cannot pay this for you, and there is no other way to process your order. If you decline the payment the shipment will be returned to Biogents.

Your shipping costs will be calculated at checkout. Free shipping to all countries applies from 49 € value of goods.

Login to provide your VAT number.

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